• MAKING A BOOKING: Bookings must be submitted via the completion of a Wedding Library Booking Form, available on request. When we send you a Booking Form we will 'hold' your wedding or event date and the items you have requested provisionally for 14 days to give you time to formalise your booking by returning the completed & signed form with your deposit payment. If we do not hear from you within 14 days, we reserve the right to release your provisional reservation. Should you require additional time to confirm a booking, please email: info@theweddinglibrary.co.uk and we will endeavour to assist.

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• DELIVERY: Local delivery in person by a Wedding Library representative(s), within a 25 mile radius of Dorchester, DT1. We are very happy to deliver further afield within Dorset, Somerset & Hampshire for an additional mileage charge of £0.50p/mile.

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• STAFFING: Should your venue be in excess of 25 miles from Dorchester, DT1, we reserve the right to levy a small charge to cover additional staffing costs incurred travelling to/from your event, at a rate of £15/person/hour. In the event that this is necessary, we will always inform you at the point of booking and confirm the total amount payable on your Booking Form.

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• SET-UP & COLLECTION TIMES: Delivery of your chosen items will take place either the day before or on the day of your event. Collection will take place on the night of your event or the following morning from 09:00am. We will make every effort to deliver and collect your order at times agreed with you /your venue, subject to our availability. Delivery and collections times will be confirmed no later than 7 days before your event. Please note, we reserve the right to collect hired items after midnight if required following your event, as products may/could be needed for re-hire within a short space of time. In these circumstances we will notify you accordingly.

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• VENUE CONSULTATIONS: A venue consultation is included free of charge within a 25 mile radius of Dorchester, DT1. We are very happy to provide consultations further afield within Dorset, Somerset & Hampshire for an additional mileage charge of £0.50p/mile.

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• SET-UP OF WEDDING LIBRARY DÉCOR: We will agree set-up of décor with you/your venue in advance of your wedding day. Should you choose to move individual items on the day, after set-up, please note you do so at your own risk. The Wedding Library will not accept liability for Theft, Fire, Accidental Damage, Loss, Personal Injury & Public Liability arising in this instance.

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• INCLEMENT WEATHER: It is the Hirer’s responsibility to ensure that a plan is in place for inclement weather. In wet or windy weather (or if forecast on the day of your wedding) we will not be able to style outside for you and in this instance we will always try to accommodate the items you have chosen inside your venue.

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• ROOM TURNAROUND FROM CEREMONY TO RECEPTION: Prices quoted do not include staff remaining on site on the day of your wedding to effect a room turnaround. Should this be required (for example in inclement weather), an additional charge of £50/hour will be charged. This service is subject to availability and must be booked in advance of your day.

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• HIRE PERIOD: Items are hired for a period of 24hours, however we can be flexible on this at our own discretion. If you wish to arrange an extended hire, or hold hired goods for longer than the contracted 24hour period, please contact us in advance to check availability of the products and to confirm if applicable, the costs for the extended hire.

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• SUBSTITUTION OF ITEMS: The Wedding Library warrant to deliver all goods in excellent condition. We reserve the right to choose an appropriate replacement to a specified item, in the unlikely event that the necessity should arise. Any necessary substitution will be communicated to you prior to the date of your event.

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• ALLERGIES & SPECIAL DIETARY REQUIREMENTS – CANDY CART HIRE: When you book our candy cart with sweets it is not possible to specify a selection. We always make sure that the cart is really well stocked with well-known candy available from a range of popular suppliers including Rowntrees, Haribo, Swizzles and Maoam. A full list of candy ingredients can be supplied on request. If your guests have allergies or particular dietary requirements, we ask that you select the dry-hire option and purchase your own candy (we are very happy to add your candy to the cart for you on the day of set-up). The Wedding Library will not assume any liability for adverse reactions for confectionary consumed. 

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• ALLERGIES & SPECIAL DIETARY REQUIREMENTS – DOUGHNUTS: Our iced ring doughnuts are supplied by a local catering supplier and contain wheat, soya and milk. They may also contain peanuts, nuts, milk, sesame, egg and other allergens. We cannot guarantee a total absence of these allergens in the baked goods we supply on your behalf (we are very happy to provide a full list of ingredients on request). If your guests have allergies or particular dietary requirements, we ask that you select the dry-hire option and add your own doughnuts to the board. The Wedding Library will not assume any liability for adverse reactions for food consumed. 

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• PAYMENT METHODS: Our preferred method of payment is by bank transfer (BACS). Payment details are included with your Booking Form.

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• DEPOSIT: All goods hired will require a 50% non-refundable deposit at the time of the booking to secure the order for your wedding or event. 

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• BALANCE OF PAYMENT: The balance of the complete cost of hire is due for payment no less than 4 weeks prior to your event. If the balance of payment is not received, we reserve the right to withdraw our acceptance of your order. Delivery will not be made without receipt of the full balance & Breakage Waiver Deposit if applicable. If the required delivery date is within four weeks of placing your order, full payment will be required.

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• BREAKAGE & SECURITY WAIVER:  A Breakage & Security Waiver of £50.00 is required on all bookings in excess of £250. The amount due will be payable with the balance payment, no less than four weeks prior to the date of your event. This is held as a deposit in the event that goods are lost or damaged during your period of hire. The deposit is fully refundable on the safe and prompt return of goods under hire (within seven days). Replacement fees will be levied for all items hired or loaned that are missing or damaged and considered unusable by the company. Prices for individual items will be supplied on request.

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• UNUSED ITEMS: No refunds or credits will be issued for any items that are returned unused.

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• CANCELLATION: If for any reason you wish to cancel your order, please confirm your cancellation in writing at the earliest opportunity. Upon receipt of your cancellation notice, charges will be as follows:

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• Cancellations within 7 days of the contracted date of hire: Charged at 100% of the balance owing on the contract price.​

• Cancellations made less than 4 weeks prior to the contracted date of hire: Charged at 50% of the balance owing on the contract price.​

• Cancellations made more than 4 weeks prior to the contracted date of hire: A cancellation fee will not be levied. However the 50% deposit is non-refundable.

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• CANCELLATION OF ITEMS HIRED IN ADDITION TO OUR ALL-INCLUSIVE PACKAGE: If for any reason you wish to cancel additional items hired at a discounted rated alongside our All-inclusive Package, the above cancellation charges will be applicable at the full individual item hire price. For example, if you contract to hire our LOVE Letters alongside your Wedding Package at a reduced price of £75 and subsequently cancel them, charges will be levied on the full hire price of £100.

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• CANCELLATION BY THE WEDDING LIBRARY: In the unlikely event that The Wedding Library cancel the event or services in part or in whole, all advanced payments will be repaid; unless the cancellation is the fault of the Hirer not meeting the Terms & Conditions laid down in this form.

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• CANCELLATION DUE TO COVID:  Should you need to postpone your wedding as a result of government imposed lockdown restrictions (Covid) and we are unable to re-accommodate your new wedding date, we will refund your deposit in full. Should you choose to cancel your wedding or event for personal reasons, please note the standard cancellation charges detailed above will be applicable.

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• LIABILITIES & INSURANCE:  It is a condition of hire that the Hirer arranges sufficient insurance cover to provide for the risks of Theft, Fire, Accidental Damage, Loss, Personal Injury & Public Liability. The Hirer will indemnify The Wedding Library against all claims for the said risks.

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• Hired goods shall remain your responsibility as the Hirer at all times. Hotels/venues/florists/wedding planners or any other third party involvement will be exempt from any responsibility for hired goods should damage, loss or theft occur whilst in their possession.

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• The Wedding Library or any of their employees shall not be liable in respect of Damage, Injury/Loss/ or any other damage incurred in respect of this hire, as a result of any defect or damage to the items. The Hirer shall satisfy him/herself of the suitability, condition and placement of the equipment upon receipt. It is solely the responsibility of the Hirer to ensure that adequate health, safety and adult supervision is provided at all times to anyone using our equipment.

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• Caution should be exercised in particular with the use of candles. The Wedding Library only provide battery flameless candles and shall not be liable for any damage/injury/loss caused as a result of the Hirer’s substituting real flame candles for those provided. Permission should be sought from the venue as to the suitability of all items hired.

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• The above Terms & Conditions and any contract formed between us upon booking, shall be governed by the laws of England and you agree to submit to the exclusive jurisdiction of the English Courts.

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• PRIVACY POLICY: The Wedding Library treats any personal information you provide in accordance with the provisions of the data protection act of 1998 and will only use the information you supply via this website to contact you in connection with services provided and/or to respond to requests you have made to provide any desired information.

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• Use of the Wedding Library website does not require you to disclose any personal information unless you make an enquiry or contact us directly via email.

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• The Wedding Library does not sell, trade or rent your information to third parties.

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• As part of our service, we may sometimes take pictures prior to your event which may be used for our marketing purposes. If you would prefer us not to share images we take of decor and styling, please let us know at point of booking. We will not include images of your wedding party, Bride and Groom etc. without seeking prior permission.

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